Frequently Asked Questions

WhaleIntro is a B2B Trade CRM for export professionals. It helps you organise your global trade contacts, prepare professional business correspondence in German or English, track client engagement in real time, and manage your trade pipeline — all in one platform. Think of it as the Export Operations Hub your team has been missing.

WhaleIntro works for any B2B exporter — machinery, chemicals, textiles, consumer goods, food & agriculture, and more. The platform is fully industry-agnostic and adapts to whatever product you export. We have particularly strong trade intelligence data for food & agriculture, industrial equipment, and chemical products.

WhaleIntro supports trade relationship management in 50+ countries. We have particularly strong trade data coverage for Germany and the EU, the United States, Southeast Asia (Vietnam, Thailand, Indonesia), the Middle East (UAE), and South America (Brazil, Argentina). The platform generates business correspondence in German and English natively.

Not at all. Describe your product and recipient in Chinese or English — the platform automatically prepares formally correct German business correspondence (proper Sie-form, professional B2B tone). The output is professional-grade, not a translation. The app interface supports Chinese, English, and German.

Every business correspondence sent through WhaleIntro includes an engagement pixel. When the recipient opens the letter, you receive a real-time notification — showing you exactly when and how many times it was read. This helps you prioritise follow-ups and time your next contact at the right moment.

Yes. The Free plan is permanent — no credit card required, no expiry. It includes 50 CRM contacts, 3 correspondence credits per day, and client engagement analytics. It's a real plan, not a trial. Upgrade whenever you're ready to scale.

Most users are up and running within 10 minutes of signing up. Sign up → add your first trade contact → enter your product details → the platform prepares a personalised business letter → review and send. No setup, no technical knowledge needed.

B2B trade relationships take time and consistency. Many exporters see first responses within weeks of consistent, personalised correspondence — though results vary by industry and target market. WhaleIntro's CRM follow-up reminders and correspondence templates are designed to help you maintain contact professionally and persistently. Consistent relationship-building is the key.

Paid plans are billed monthly in advance. Payments are processed by Paddle.com Market Ltd., who acts as our Merchant of Record — meaning Paddle handles taxes, invoicing, and payment processing on our behalf. You'll receive a proper VAT invoice from Paddle after each payment.

Yes — no contracts, no lock-in periods. Cancel from your Account Settings page at any time. Cancellation takes effect at the end of the current billing period. You keep full access to your paid plan until that date.

Yes. New subscribers on any paid plan can request a full refund within 14 days of their initial payment — no questions asked. After 14 days, subscription fees are non-refundable, though you can cancel to stop future billing. See our Refund Policy for full details.

Paddle automatically adds the applicable local tax (e.g., US sales tax, EU VAT) based on your billing address. The prices on our Pricing page are exclusive of tax. The tax is collected by Paddle and remitted to the relevant authority — it doesn't change your core subscription price.

Your account data is stored on servers operated by Contabo GmbH, located in Germany (EU). All connections use HTTPS encryption. We do not sell your personal data to third parties. See our Privacy Policy for full details.

Yes. Our infrastructure is hosted in the EU (Germany). All business correspondence sent through the platform includes a compliant unsubscribe mechanism. B2B correspondence between businesses is processed under GDPR Art. 6(1)(f) — legitimate interests. You retain full control of your contact data and can request deletion at any time by contacting ida.zhang@whaleintro.com.